Orders can be placed on the website or by phone at
Toll Free 1-877-RZN-CANE
Just call Monday - Friday 8 am to 7 pm Central time zone.
If you have any questions you can also e-mail us and we can help.
We guarantee your bamboo to arrive healthy with a moist root ball.
If you are unhappy with our mail order bamboo when they arrive for
any reason within 30 days, we will work out a solution. Proof of damage
plant during shipment in most cases can be done by sending us a photo via e-mail.
1. Mail orders: We accept credit cards and this is the fastest method of ordering. Your bamboo will go out the Monday after you order, unless our shipping schedule is full for that week. If we are backed up with orders, then you will be given a ship date.
a. Mail orders: We accept money orders and certified checks. These orders will also be shipped out the Monday after we receive them if we are not backed up with orders. We will provide our shipping address once we confirm your order.
b. Personal checks: Personal check will have to be cleared before a shipping date can be established.
2. Large orders: This type order may or may not require 20% deposit prior to delivery. Upon delivery payment can be made by credit card, cashier check or cash. Again, no personal checks can be accepted.
When you order if you would like to have a permanent aluminum all weather species tag attached with your bamboo just let us know. These are $1.00 each and measure 7/8 X 3 inches.
Currently, our S&H charges are $12 per division on all 2 and 3 gallon regular size bamboo divisions.
Above right, Roger Jr. works with the labeling before UPS arrives
to pick up these mail order sizes. In 2012 we shipped out tens of thousands
of bamboo divisions to over 1600 locations. Click here to see if we have shipped near you.